Two weeks for a quotation to be sent

Vumatel technicians came to my property to assist with fibre connection that was down. They advised that the cable needed to be replaced and that accounts department would send a quote for the replacement. Almost two weeks later I am still waiting for the quotation and have had to pay for expensive data. Vumatel service is shocking and unacceptable. Maybe it is time to move on to a provider who cares!