TWO MONTHS TURNAROUND TIME FOR A REFUND REQUEST DUE TO DOWNTIME?????

I have been out of connection for three weeks due to the equipment fault. Your technicians came to resolve the connection issue on the 8th of March 2023, however my service provider WebAfrica is giving me a hustle and a horrible service when I request for a credit for the number of days I did not have connection as the fault was logged on the 19th of February and the fault was only restored on the 8th of March 2023. The reference number is 117203. Can we please have a pro-rata for the next premium as we are only left with few days before the next premium is due or else have the +-15 days credited in our account. I am tired of fighting with the ISP about this as they say they are waiting for Vumatel to approve this request and that your turnaround time is two months to get back to us with feedback. THIS IS REDICULOUS!!!!