Two months later and still no fibre

Vumatel has come to my home on four separate occasions to install fibre. Initially there was a problem with there not being enough ports. Instead of assisting with this they sent a team on two separate occasions to tell me they could not install fibre as there were not enough ports. No additional costs were mentioned at this time and instead they suggested I hire my own electrician for the additional ports and then they will come and install fibre.

Finally, after a month and a half of begging them to do their job for the additional ports they come out for a fourth time. I foolishly thought to myself that finally they would install my fibre and I would be done with this awful situation. That is when they decided to surprise me with the additional costs.

I ask them to find me proof of when they mentioned these additional costs. So far they have provided no proof and have instead sent me a cancellation email saying that I requested it. All I have requested so far is that they do their actual job of installing fibre.

The only way to get them to communicate with me is to post on here. They will now call me and assure me they will install the fibre. I will explain the situation and they will say they will call me back once they check if they mentioned the additional charges. They then never call me back and instead I have to post here again and again in order for them to even consider calling me. I am so tired of this company and their false promises. I think ultimately I will have to lodge a consumer related complaint as they refuse to do their job and keep trying to charge me additional costs that they never originally mentioned.