Two months and still not connected

This is getting ridiculous Vumatel. Two months and not connected yet. Once again you've got all my information and payment, last response was someone of your team will contact me and no one has, why I don't know as you have all my info. Once again I only need to be connected and password given as my ONT and line is on .So with all this said can you, or can you not accommodate me in getting connected please let me know?