Turnaround time worse than Telkom

<p>I live in ****arney and have Vumatel fibre with Cell C as the ISP. Today my connection was lost and I immediately called Cell C. After some checking they identified the problem to be from Vumatel's side.</p> <p>I then called Vumatel and explained the situation to a lovely lady who was very helpful. She agreed that it was a Vumatel issue and that she would report it.</p> <p>However, the issue is that Vumatel has a 48 hour turnaround time.</p> <p>FORTY EIGHT HOURS !!!</p> <p>Now even Telkom who were always berated for their poor service has a faster turnaround time than this.</p> <p>Given that Vumatel are selling a supposed world-class connection with Fibre that is the cutting edge of communication they should surely have a turnaround time that reflects that.</p> <p>Instead they have a world-class offering with stone age service levels.</p> <p>Shame on Vumatel and I so look forward to an alternative to their current monopoly in our area.</p> <p>They are no different to what Telkom was in the days when it held a monopoly.</p>