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Aasiya P

1 reviews | Active since Oct 2018

24 Oct 2018, 17:16

Totally unprofessional service

Reference no 112910

We moved from one apartment to another, paid installation fees of R 1700 , waited 4 weeks to get a connection. Finally fibre was installed , then next day vumatel guy came to fix someone else's connection in same complex and somehow managed to break our internet. He came next day again to fix ours and broker others. He has done it twice in one week and we still do not have working internet connection after logging 3 calls .

The person coming to fix seems to be getting money per call so he is just breaking complex wide connections to get more calls. Its pathetic service, i am pregnant and cannot work from home just because internet is not reliable .

0
Replies (2)
Vumatel
Vumatel's reply24 Oct 2018, 19:09
Official

Good day Aasiya

Thanks for making contact with us.

We truly apologise for the service thus far, we will escalate your query to our maintenance team to assist.

Kind Regards

The Vuma Team

AP
Aasiya P's update05 Nov 2018, 10:34
Reviewer Update
Escalation process for this business does not work, your team installed the line, disconnected it twice before we had a working connection for hardly two days. It has been disconnected again on friday and nothing could be done on weekend. It was simple New apartment - new installation Old apartment - disconnect Your have disconnected our new apartment live line for 4th time in 2 weeks and we cant even contact anyone. Absolutely frustrating to spend so much money for terrible service.