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Patrick M

1 reviews | Active since Jan 2018

12 Jan 2018, 16:38

Total incompetence

Since installing my fibre network two months ago, I have ongoing service issues. Been through call centre, team leaders, receptionists - all promises. Tried CEO, Directors, any manager - all on holiday. Not one committed leader in the organisation available and willing to address what would appear to be a simple issue of getting the config department to do their work. Worse service provider I have ever had...

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Replies (2)
Vumatel
Vumatel's reply12 Jan 2018, 18:10
Official

Hi Patrick

We trust that you are well.

We truly apologise for such an experience, please send us your address and contact on *** so that we can rectify this.

Regards

The VUMA Team

PM
Patrick M's update13 Jan 2018, 14:46
Reviewer Update
VUMA team, VUMA heroes - still no solution...Anyway, contact details sent to ********** as requested by the VUMA team private reply. Do not get a call centre agent to contact me - at this stage only a senior manager, preferably the CEO Neil Schoeman, will do.