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CA
Cindy A

1 reviews | Active since Apr 2016

06 Nov 2024, 19:19

Total blackout for 10 days and counting

Our fibre has been out in the Bellville cape town area since 26 Oct 2024 and I have called every day. Calls to mweb (my isp) who says sorry call Vumatel we don't have an eta. When calling Vumatel they say contact your ISP we can't help. No communication. No one taking responsibility, this is pathetic service. We have been in a total blackout for 10 days. No consideration of people that work from home and been sent from the one to the other. Yet your full installment was deducted on the 31st. This is horrible and utter ****. Don't u have a back up plan for vandilism, I know it's not planned for but 10 days!!!! And still on going. I hope u will compensate all of us affected. I will surely make a plan to move aways from both vumatel and mweb. Completely unacceptable service thus far! Oh and yet my data usage from 1 Nov to date show over 300gigs how if there is an outage.

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Replies (2)
CA
Cindy A's update07 Nov 2024, 21:20
Reviewer Update
106 Antoon Benning, Willie Hofmeyer Avenue, Bellville. I have been back andfortg between mweb and vumatel. Sort this out plse. I am literally paying for nothing. Provide a dingle or refund cause 11 days is rediculous while u getting paid
CA
Cindy A's update09 Nov 2024, 18:53
Reviewer Update
Today is 9 Nov and no response to my last message. Also today is 14 days without Fibre. Where is ur sense of urgency to fix the issue. Pathetic service. If I could give a no star rating I worlild. I sincerely hope between u and mweb you are reimbursing clients for this... Half a month are u nuts. Clearly you never had contingency plans in place. Neither vumatel or mweb is helpful and the one refer to the other sort oit the issue.