Top notch social media team

Hi. So when it comes to Vumatel's service, i would easily be inclined to write a bad review, like almost everyone else does. There is, however, one area in which they shine brightly, and brilliantly, and that area is their social media response team. I left negative reviews for Vumatel before, due to poor service, yet failed to mention, that thanks to the team who handled their social media, my problems were resolved. Recently, after deciding to switch ISP's, i felt the same pattern replaying once again, and decided to use Twitter, instead of logging calls. After 2 weeks of getting calls logged (and escalated), i decided to go to Twitter, and after airing my grievances there, the problem was resolved within 2 days. Previously, i waited almost 3 months before turning to social media, and was surprised to find how responsive, and empathetic, the social media team was, in helping to resolve my issues. Vumatel may have a lot of rusty parts to sort out, but their social media team is pure gold. And this rating is for them!