TOOK MY MONEY TWICE NO ACTIVATION

I have paid for my service with mweb and after two weeks I'm still waiting on activation. Mweb is submitting the request and somehow a different serial number than the one I have and have had all along is being activated. I have reached out to MWEB multiple times for assistance and my calls are dropped after putting me on hold.

When they do escalate the issue, no one ever gets back to me. The first activation was then cancelled and I was told to activate and pay again that I would be refunded. At this stage I have paid twice without resolution as the same issue happened the wrong serial number was activated and it failed.

I have quoted the correct serial number which they should be able to see when they access my account numerous times and no one has been able to activate my line.

I have emailed, called, contacted via facebook, and called both mweb and vuma and still have no response or resolution.

Mweb OVR-*** ***

ACTIVATE MY LINE!!!!!! Serial number is ***3B3CBC8A6