Too big to care

I cancelled a 5G service provider opting for fibre. Technicians were dispatched to the unit I stay in and the availability of infrastructure and setting up was confirmed and I chose WebAfrica as the ISP. The following day the onboarding fee and the month's subscription were debited from my account. The day after that then the router arrived. After the router was delivered I connected the router as directed by the technicians from the day before. Despite a strong internet signal there was no internet connection in the house. For 3 days the consultants were troubleshooting telephonically (whatsapp). With my patience wearing out they discovered the ONT was outdated. Another 3 days later Technicians were again dispatched to my unit. They spent a good 30 minutes on the utility box outside my unit. They too unforntunately could not resolve the issue. 1st they mentioned the ONT had been installed at a wrong address (the complex next door), after I insisted some form of installation was indeed done they returned to the utility box and they "found" the ONT box and then mentioned that the 1st technicians were in fact suppose to install the ONT inside the house and not outside the house. They promised rectification would be done and heads would roll and the Tech guys would come the following day. That never happened. I imagine they are too big to care. It is now nearly 3 weeks and I still have no fibre but they have the money.