To invoice or not to invoice...lets wait 8 months and then invoice!?!?!?!?!

Had Vumatel install a fibre line in my home at the end of January. The service received was very poor, especially from a coordination front with the installation team. Upon taking this up with Vumatel, I just got a pathetic "sorry for the inconvenience."

But the cherry on the top is the installation fee of R1710.

I had to follow up, email and telephone, as to why I havent received the invoice. The accounts department contacts me on Tuesday, 06-Feb-2018, telling me the invoice will be sent out on Friday, 09-Feb-2017.

Well, no invoice was received until yesterday, 03-Oct-2018. To make it even juicier, the invoice itself was generated on 31-Aug-2018 to which the money is due on 31-Aug-2018.

A MONTH LATER!!!!!!!!

Questions: 1> Who do you think you are sending me an invoice 8 months later wanting payment on the same day of issue but only get the invoice a month after it was issued/generated??? 2> Is it common practise for customers to follow up with you for their own accounts? 3> Why was no response received for the poor service received from vumatel?

Please dont give me another "we apologise for the inconvenience" because if you guys were sorry, this type of poor service would not be given in the first place!!!!!!!!!