Title: Over Two Weeks Without Internet and No Accountability from Vumatel

I am extremely disappointed with the level of service I have received from Vumatel regarding my fibre installation.

It has now been more than two weeks without internet, despite numerous calls and follow-ups from my side. Throughout this process, I have been given conflicting information, incorrect references, and no clear answers as to when my installation will take place.

Earlier this week, I was provided with the name of a consultant, Hlangelani, along with a reference number. However, when I called again two days later to follow up, another consultant, Nonhlanhla, informed me that there is no employee by that name and that no ticket had been logged on my behalf by either this individual or Vodacom. This raises serious concerns about the information being provided to customers and the handling of installation requests.

How is it possible that after more than two weeks of waiting, multiple phone calls, and repeated assurances that the matter is being addressed, there is apparently no record of a ticket being logged? I am now left without internet, without answers, and without confidence that anyone is taking ownership of this matter.

I work from home and rely on a stable internet connection to do my job. The lack of communication, accountability, and urgency shown by Vumatel has been incredibly frustrating and has caused significant inconvenience.

I would appreciate an explanation as to:

Why I was provided with a consultant name that apparently does not exist. Why there is no record of a ticket being logged. Why it is taking more than two weeks to simply schedule an installation. When I can realistically expect my fibre installation to be completed.

At this stage, I am not looking for another apology or escalation reference. I am looking for answers and a confirmed installation date. The current level of service is unacceptable.