Tired of incompetence

There is not even a rating for the useless and *********** processes and procedures when it comes to connecting or activating a WiFi line that was disconnected just because the bank card details changed, hence the monthly amount did not debit from the account. Frustration is just a drop in the bucket for all the phone calls, airtime, data and free minutes that were wasted by being sent from pillar to post. If it's not Vuma, it's the service provider. We've been without WiFi for almost a week and no work can be done, hence loss of income. No one has a solution to our problem and no one reverta back with any scenario or the next steps. I am beyond my wits end, that's putting it mildly.