ticket ***5 from Vox Telecoms

I’m really disappointed with how randomly Vumatel communicates. I’m simply asking for proper feedback on the internet service, especially during major outages. Do we even have an SLA for P1 issues? It’s incredibly frustrating to receive generic notifications without any real explanation of what’s happening or when we can expect resolution. By the time the service is restored, I’ve already spent extra money buying mobile data — almost the equivalent of my monthly Vox subscription. That defeats the purpose of having fixed internet in the first place. Customers deserve clear, timely communication and accountability, not uncer*****y. Very disappointing experience.

Northgate has been out of service since yesterday, and we keep getting notification that services has been restored but still we don't have connection, I don't even know how many times I have switched off and on the router with the hope that something will happen.