1 reviews | Active since Jun 2021
Ticket #229353 Vumatel PATHETIC (understatement) customer service.
Ticket#229353
Unfortunately I cannot rate Vumatel 0 stars but that is what they deserve,
Ever since the closure of your customer service department your service is nothing short of PATHETIC - whoever made this idiotic decision must be FIRED.
You say I need to contact my ISP for feedback but then you give ZERO, ZILCH, NADA feedback to them - how convenient.
4 Days down the line and I don't have an idea of what is going on, will my issue be fixed yes, no is the question, but I can tell you I will most definitely cancel the stop-order to show you how important I am as a customer.
Perhaps I should pitch up at 17 Petunia Street Bryanston so we can discuss the matter face-to-face, I can assure you it will not be pleasant but it seems this is the only way I can get through to you, what other option do I have?
Now PLEASE GET YOUR COLLECTIVE ACT TOGETHER AND TELL ME WHAT THE HELL IS GOING ON WITH MY QUERY!!!!
Dirk Beukes.
Please bring back your customer service division because in the past I was updated regularly and knew where I was in the process. Nowadays I have no clue which is highly frustrating.
1. The ticket number is part of my heading in the initial email.
2. This matter has been resolved already.
Regards.
Dirk.
Please bring back your customer service division because in the past I was updated regularly and knew where I was in the process. Nowadays I have no clue which is highly frustrating.
1. The ticket number is part of my heading in the initial email.
2. This matter has been resolved already.
Regards.
Dirk.