This service is not good at all I even send the the proof of payment but still no assistance

My name Palesa Halata contact number *** since my fiber is being off last week Friday due to payment which I did make payment on the 12 of June and have being calling the company they keep telling me is being escalated within 72hours will be connected even today my fiber is still off they are really bad no contact even today am the only want calling them to be told one thing everday that is being escalated I really need assistance