1 reviews | Active since Feb 2017

25 Feb 2018, 11:27

This is not a good start!

We were supposed to be connected in our area on the 8th December. Still nothing and we are almost in March. Any emails to Vumatel are just ignored and never rep**** to. Another useless monopoly! I could have had RAIN up and running by the 10th December but I thought fibre was a better option. If this doesn't get sorted out soon, I am calling RAIN.

0
Replies (2)
Vumatel
Vumatel's reply26 Feb 2018, 07:33
Official

Good day, Simon,

Thanks for taking my call, as per our telephone conversation, we will escalate the issue to the area manager and give you feedback, We truly apologise for the delay and appreciate your patience.

Kind regards,

The VUMA Team

Best regards,

Vumatel
Vumatel's reply18 Mar 2018, 10:57
Official

Good Morning Simon

Thank you very much for taking my call. We have added your details on the list of the people that need to be contacted for an installation. We will follow up on the progress and let you know during the week. We sincerely apologise for the delay in getting your installation.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,