This company services are pathethic

SADV> Dear Phumlela. Please pay R399,00 using Easypay Ref *** to avoid cancellation of your Vuma Fibre Reach order. Thank you.

Why am i receiving this message, when my fibre has bot been installed yet and i was waiting for someone to come yesterday 16.11.21,it was confirmed

SADV> Payment received :-) Vuma will contact you to confirm an installation date in the next 2-3 days. For any queries, call ***. This was done 25.10.21