MP
Magda P
1 reviews | Active since Dec 2025
15 Dec 2025, 08:31
Think Twice before signing up with Vumatel or MwebOV
One star is giving them to much credit. Between Vuma Tel and MWeb I am going to have a total meld down. After 3 weeks of up and down. The installer came and router delivered. Now the previous IP adress must be removed and new one allocated before service the line could be activated. 3 weeks waiting and spending lots of money on data and calls. Still no wifi. Then we ask why people do not believe in serve delivery. Please do not have any expectations if you deal with Vumatel or Mweb. There is no other providers in area for wifi so you need to take it or leave it. We pay for them to give us bad service and we need to smile all the way.
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Magda P's updateReviewer Update
20 Dec 2025, 00:59Good Day,
Our Service are activated now. It is very sad that only once we resorted to placing a review on Hello Peter and compiling an email to the consumer ombudsman the service could be provided. Countless phone calls and messages, just to get a service.
It took me liasing between Vumatel and MWEB one full day, before the seriousness of the situation was understood.
The problem is in our residential area Vumatel is the only service provider of Fibre Lines and therefore holds the monopoly on pricing and service.
The line was only activated on the 18th of December and the line was suppose to be installed on the 2 December 2025.
I am grateful for a service that I had to fight for. We moved from Potchefstroom to Boksburg. Our Service provider was excellent from on-boarding to exit.
Between Vumatel and MWeb you need to seriously look at customer service and satisfaction.
Especially since you are the only supplier in the area.
Thank You
MC Pienaar
Our Service are activated now. It is very sad that only once we resorted to placing a review on Hello Peter and compiling an email to the consumer ombudsman the service could be provided. Countless phone calls and messages, just to get a service.
It took me liasing between Vumatel and MWEB one full day, before the seriousness of the situation was understood.
The problem is in our residential area Vumatel is the only service provider of Fibre Lines and therefore holds the monopoly on pricing and service.
The line was only activated on the 18th of December and the line was suppose to be installed on the 2 December 2025.
I am grateful for a service that I had to fight for. We moved from Potchefstroom to Boksburg. Our Service provider was excellent from on-boarding to exit.
Between Vumatel and MWeb you need to seriously look at customer service and satisfaction.
Especially since you are the only supplier in the area.
Thank You
MC Pienaar
MP
Magda P's update20 Dec 2025, 00:59
Reviewer Update
Good Day,
Our Service are activated now. It is very sad that only once we resorted to placing a review on Hello Peter and compiling an email to the consumer ombudsman the service could be provided. Countless phone calls and messages, just to get a service.
It took me liasing between Vumatel and MWEB one full day, before the seriousness of the situation was understood.
The problem is in our residential area Vumatel is the only service provider of Fibre Lines and therefore holds the monopoly on pricing and service.
The line was only activated on the 18th of December and the line was suppose to be installed on the 2 December 2025.
I am grateful for a service that I had to fight for. We moved from Potchefstroom to Boksburg. Our Service provider was excellent from on-boarding to exit.
Between Vumatel and MWeb you need to seriously look at customer service and satisfaction.
Especially since you are the only supplier in the area.
Thank You
MC Pienaar
Our Service are activated now. It is very sad that only once we resorted to placing a review on Hello Peter and compiling an email to the consumer ombudsman the service could be provided. Countless phone calls and messages, just to get a service.
It took me liasing between Vumatel and MWEB one full day, before the seriousness of the situation was understood.
The problem is in our residential area Vumatel is the only service provider of Fibre Lines and therefore holds the monopoly on pricing and service.
The line was only activated on the 18th of December and the line was suppose to be installed on the 2 December 2025.
I am grateful for a service that I had to fight for. We moved from Potchefstroom to Boksburg. Our Service provider was excellent from on-boarding to exit.
Between Vumatel and MWeb you need to seriously look at customer service and satisfaction.
Especially since you are the only supplier in the area.
Thank You
MC Pienaar