They skipped my house when they put up poles...

A month ago we moved into a new house, I ordered my fibre through cell-c a few weeks before to avoid down-time as I work from home, I thought this would be a smooth transition....

Two weeks into November a technician arrived to do my installation only to find that there is no pole for my house to be connected from without running cables over other peoples houses.

I have spoken to two vumatel agents who came into my area on foot the other day who said they would deal with this problem personally but ended up handing my query over as if it was another sales document...

I have been in touch with vumatel support only to be transferred from person to person and then told it has been escalated but nothing ever happens.

I have been told by Britelink and Cell-C they will do their best to esclate from their sides but also once again have had no feedback from these people.

I have spend hundreds of rands on airtime trying to get answers and no one has given me an ETA. I cannot believe how this situation is being handled.