They made me turn into a Karen, horrible experience

The short of this is that your internet issues will be seen as a low priority problem despite what the support team claims.

As of writing this, my internet has been off for 5 days, since wednesday the 13th, it is now monday the 18th.

My internet worked for a week, then after scheduled maintenance in the area, my line died, flashing red light on router (only 1 light so couldn't see what the issue was)

A ticket was logged through my isp to Vumatel. Vumatel then closed this ticket in error, as they saw that everything was fine on their end and told me it was a router issue. This turned out to be false, as the issue persisted even when bypassing the router.

A new ticket was logged.

Since then I have been following up every day, sometimes multiple times per day, for any update, any progress or solution. Each time I am told the same thing. "We apologise for the inconvenience, we are escelating the ticket and will update you" this update never comes.

I have spent close to 15% of the month without internet for a service I am paying for. Only receiving an update this morning that told me they have escelated it to their tier 2 team because they cannot see anything wrong. Beyond dissapointed at this terrible service.

I have had to ask for a manager just to talk to someone to actually escelate the issue. The support team, although kind, clearly cannot get through to the other departments, as they do not call each other, only ticket emails, which are useless.