They ask me to pay but they don`t deliver

<p>Hi Vumatel,</p> <p> </p> <p>I have a quarrel with how you are treating your clients. I app**** for Fibre in March already and it`s June now. I still don`t have internet at home. Vumatel came to do the installation on the 24th May and didn`t do it properly. Jerry was the person in charge of the installation. The wrong address was registered therefore when I used a lan cable to connect to the internet it picks up the wrong address. I phone Vumatel on 26 May to inform them (reference number 8740) about the problem. During the following week, Vumatel phoned me telling me the installation is finished and Webafrica will now arrange with me to deliver a router. On the 2nd June I got home to test the internet and still, the wrong address was registered. I phone Vumatel again and asked to speak to a manager this time because opening ticket is useless. They told me the manager is in a meeting and will phone me later the day, which he didn`t. I phone Vumatel again the following day and asked to talk to the manager. I find out his name is Ronald and request to be phoned back as agreed on the previous day, for their service is overdue. Ronald bluntly ignored my request to be phoned. Then Vumatel has the audacity to message me during the week and tell me I should pay my account!!! For what? I didn`t receive any service. </p> <p> </p> <p>Vumatel is head over heels with what the market requires and a poor service like this is a great opportunity for other suppliers to scoop up the bread crumbs they are all leaving behind. Pick up your game.</p>