They are always prompt in responding, I've had 2 hardware problems in a space of 2 or 3 months, on both occasions they came to my house within an hour of me logging the problem

They are always prompt in responding, I've had 2 hardware problems in a space of 2 or 3 months, on both occasions they came to my house within an hour of me logging the problem. I appreciate their expedience as they help me get back online as my job requires when I'm working from home!