These people have no idea what they are doing

I placed an order for my fibre line and after installing my CPE box I was told that a technician would do the splicing in 24 hours which then became 48 and then 5 days. After constant phoning their customer care, they eventually did this but when I got home the FX light wasn't flashing orange, i.e. they didn't complete the job.

I spent four days trying to get them back to my place to investigate the problem. Vumatel has a habit of lying to their customers because I got told that a technician would come at a certain hour but no one ever pitched up. When trying to find out why, I was told that my installation was complete on their system.

I have spent hundreds of rands phoning these bafoons and even more using mobile data to work from home while waiting on empty promises for these guys to come resolve their problem. As far as I am concerned they should not be entitled to the expensive installation fee they charge if they cannot deliver on what they promise.

As of now I am waiting for someone of their technical department to contact me but I won't be holding my breath. A word of caution to other people using Vumatel, be prepared to lose all hope and despair as you will have to take time off work to get these guys to do their job. Good luck!