THEFT / NO RECOURSE

About two weeks ago, i received a call FROM VUMATEL asking if i would like to make an appointment with their technicians to come and connect the fibre anx place box in the house. I set up the appointment and subsequently received an email FROM VUMATEL to confirm appointment. The technicians arrived, did the job and left.. I then discovered that a remote (which fortunately was not mine) had been opened, inners removed and empty casing neatly put back on my keyring. No one else has been in my house. A few days later, their van pulled up outside my house, stopped for a short while, then drove off again. This makes sense now as they obviously thought it was my garage remote. On contacting Vumatel, i get told that a) call Telkom as it was an Open Serve vehicle and Vumatel only send Vumatel technicians. B) Vumatel has no record of my appointment. The call centre operator refused point blank to put me through to anyone else and just kept repeating that it is not their problem and they have nothing to do with it. I have not AT ANY POINT dealt with either Telkom or Open Serve. All my dealings have been with Vumatel. The technicians left Vumatel pamphlets and gave me a VT (I assume, Vumatel) number. How is this possible. The complete lack of responsibility astounds me. These people have been in my house, property has been ****** and there is no recourse. I will be taking this to the local paper too.