1 reviews | Active since Jul 2019
The Worst Service Provider- Wifi down 4 days
Wifi has been down for 4 days. Spoken to more than 9 agents. No help.
4 days!!!!
We have spent alot of time and money waiting on calls for hours, the wifi being down has affected our productivity at work, as a result we are spending money on fuel to drive to the office. In addition ensured more costs on data due to no wifi.
So many impacts, yet no one from Afrihost or Vumatel is willing to help. Afrihost says everything is fine on their side and it's an issue with Vumatel. Vumatel was supposed to come out on Friday and until now no one has come. Vumatel now says there is no need for them to come out everything is fine on their side.
Who will take accountability?????
We are paying R1500 for WIFI and for a service that is non existent
We are highly frustrated and completely dissatisfied with Vumatel and Afrihost. I will ensure this message is shared on all social media platforms, so people are aware of the service or lack thereof from Vumatel and Afrihost.
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We sit for hours on calls, and the response is we get is you will call back or you have escalated it.
its been 6 days, we still waiting for feedback.
We sit for hours on calls, and the response is we get is you will call back or you have escalated it.
its been 6 days, we still waiting for feedback.