THE WORST SERVICE PROVIDER EVER!

I am extremely disappointed and honestly livid with this service provider. When I arrived home after work, I discovered that my fibre cable from the outside line had been cut off. My neighbour told me that technicians had been working on the poles earlier, but I cannot understand why my line would simply be cut while I am paying for this service every month. What makes the situation even worse is the lack of communication and accountability. I contacted customer support and spoke to someone named Kelly, who told me she would speak to the technical team and get back to me. That was four hours ago, and I still have not received any feedback or update. I am currently studying and rely heavily on my Wi-Fi for my work, so being left without internet like this is incredibly frustrating. At the very least, there should have been an apology or some urgency in resolving the issue. This whole situation is completely unacceptable and extremely unprofessional. Customers deserve better communication and service than this.