The worst service expereince of my life.

I am thoroughly shocked by the way in which I am being treated by Vumatel in an issue I am having with my previous ISP.

I was previously with Webafrica as my ISP and how on earth Vumatel can even allow these people to sell their products knowing their level of service is just insane. I have been trying for 6 weeks to just speak to one person at Webafrica to assist me with the cancellation of my line to migrate to another ISP.

Webafrica cannot be reached, I have held on for at least 24 hours in the last weeks, and where Vuma come into the picture is that you own all the infrastructure and you allowed Webafrica to sub lease the infrastructure to me. So ultimately I am a vumatel client. But Vumatel will offer me no help and I am just stuck in a nightmare with zero resolution and nobody who cares. All I required is somebody from Vumatel to speak to webafrica to help me get a cancellation number but I am told Vumatel will not assist and they refuse to help.

Honestly just pathetic and I am just asking to pay my money and receive internet services which is on vumatel infrastructure, but am basically being told it is my problem and basically I can never have fibre at home ever again as webafrica wont release the line and vumatel will not help.

The worst service expereince of my life.