The worst service ever exprienced.

I have never had such horrific service from anyone in my life before.

I have made an arrangement on the 12 of July to get my fibre line moved to my new premises (which was eventually acknowledged on the 20th of July).

I have waited till end July as to phone (because they never did) as to inquire regarding the status (as they needed to contact me to schedule this.

The first phone call : 27/07/2020 - Answer was no ETA as for my installation (as they couldn`t give me an answer due to covid). 31/07/2020 - Answer was no ETA and no one could assist as to what the reasoning was (by this point already into the new premises) 01/08/2020 - Answer was that the area was at full capacity (Weltevredenpark) and the are busy with creating more point. They started on 29/07/2020 and will continue till 11/08/2020. 04/08/2020 - Answer was everything seems to be still on track but could finish earlier (08/08/2020 - 09/08/2020). 06/08/2020 - Answer was that they don`t have any ETA`s anymore when this will be completed due to Covid (asked to speak to a manager and got placed on hold for 30min and they dropped the call).

So since the 12/07/2020 till 06/08/2020 i have had no answer as to when this installation would take place, I have had no one phone me from Vumatel to explain what is happening (I have to phone every single time), it went from completion in my area being 11/08/2020 to 09/08/2020 to sorry no ETA for you.

In between I have received an sms from MWEB stating that Vumatel tried to get contact me with no luck (which I phoned Vumatel about as well and they just said its an error and no one tried to contact me).

The saddest part is, they charge you an arm and a leg for new fibre installations. They get paid every month (imagine you tell them that you will pay them on a date, move the date forward and then tell them you don`t have an ETA as to when you will pay them. They will just disconnect you but just don`t expect the same courtesy back from Vumatel)