The worst service - do not use them

I contacted WebAfrica on 21 May to install fibre from Vumatel. After a long a few days I was told that the line is with a different ISP from the previous tenant. I provided information to say I am a new resident and that I require a new line. It’s is the 10th June and I am still being told that they are “now escalating your order to their management team for urgent assistance”. Maybe I do not understand the meaning of the words escalation not urgent because we are now heading into a month and there has been no headway being made in me getting fibre.

Then the lovely gentlemen I had the utmost pleasure speaking to me dismissed my concerns by telling me that even if I go to any other provider I will get the same problem. No solutions offered!