LM
Lettie M
1 reviews | Active since Jan 2020
22 Feb 2024, 13:30
The worsed
Dealing with Vuma consultants is just a pain, you'd call and complain but no one will take your query further, the other day we spoke to them and ask that we move the payment date from the 14th of every month to the 15th wow things went from bad to very bad because the dates kept moving backwards. One month it would be off on the 14th , then 2 Months later it would be off on the 13th, this month it went as bad as going off on the 12th.... And when you try communicate they'd just say it will be fixed someone will call you which one never does by the way
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Replies (1)Vumatel's replyOfficial
22 Feb 2024, 13:54Good day, Lettie Moloto
We trust that you are well,
As an FNO (Fibre Network Owner), we primarily provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Please reach out to your ISP as the above has billing implications.
Kind regards,
The Vuma Team
We trust that you are well,
As an FNO (Fibre Network Owner), we primarily provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Please reach out to your ISP as the above has billing implications.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply22 Feb 2024, 13:54
Official
Good day, Lettie Moloto
We trust that you are well,
As an FNO (Fibre Network Owner), we primarily provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Please reach out to your ISP as the above has billing implications.
Kind regards,
The Vuma Team
We trust that you are well,
As an FNO (Fibre Network Owner), we primarily provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Please reach out to your ISP as the above has billing implications.
Kind regards,
The Vuma Team
Best regards,
