The unresponsive Vumatel has no regard for customers

I've been struggling with Vumatel for over a week now with my installation.

Straight off the bat, the service has been unacceptable — the installation team was an hour late. Our address was also wrongly recorded despite sending two emails before the installation date stating that a correction needs to be made. Needless to say, my address has still not been corrected.

After the initial installation we were told without any appointment or warning that we would just have to wait around the rest of the day for the splicing team — we, people who have full-time jobs, would have to just wait around the rest of the day — that didn't pitch.

I also requested that all communication be directed to my partner who agreed to stay home for a certain amount of time to sort Vumatel out. None of the calls were redirected and instead, I had to answer my personal calls at work. My partner also had to stay home for an entire work week because every day we requested when the splicing team would come, we were told 'today'. And this is no hyperbole — Vumatel has said a team will come out every day last week.

There were also numerous times the splicing team would just call and ask if we were available "right now" without attempting to make any kind of appointment.

I've sent three emails to Vumatel (including one to complaints), tweeted at them and gave feedback on an online survey and I have received NO response to any of my concerns.

My partner has made numerous calls and sent emails and still, nobody can get a team to come out and finish the installation.

Lastly, over this weekend at 7pm on Saturday Vumatel leaves me a voicemail saying there's a technician in the area and can switch our line on — again — "right now" but "sorry you missed the call, we'll call again to reschedule".

This is really, really pathetic service. I would understand if there's just miscommunication between the installers and Vumatel but the fact that the company has not responded to me shows that they have absolutely no regard for customers.