The ref is Fault #213727 , can I get update

Item: Vumatel
Rating: 1
Author: Zozo M

What response is this when I'm 2 days without wifi The ref is Fault #213727 , can I get update Dear Ntombizodwa Mdakane

We wish to inform you that we have received ticket from , that was lodged with Vuma on 26/4/2024 .Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)

We sincerely appreciate your cooperation and patience as we work to resolve this matter. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP).

Sincerely,

The Vuma Team

Helpful (0)

Replies (3)

Vumatel's replyOfficial

29 Apr 2024, 10:13

Good day Zozo

Thank you for being in contact with us. Please note that we have escalated your query to our support team.
We will be in contact with you as soon as we receive an update.

Regards
The Vuma Team

Vumatel's reply29 Apr 2024, 10:13

Official

Zozo M's updateReviewer Update

29 Apr 2024, 13:42

Hello pls can u send the technician back as my line went down 10min after he left my house..

Zozo M's update29 Apr 2024, 13:42

Reviewer Update

Hello pls can u send the technician back as my line went down 10min after he left my house..

Vumatel's replyOfficial

30 Apr 2024, 12:15

Good day Zozo

We are truly sorry to hear that we will follow up with the support team and revert.

Regards
The Vuma Team

Vumatel's reply30 Apr 2024, 12:15

Official

Good day Zozo

We are truly sorry to hear that we will follow up with the support team and revert.

Regards
The Vuma Team