The only company that has the worst service than the government

I have been having issues with Vuma and Afrihost since last year September, I keep getting intermittent connectivity issues and sometimes I lose connectivity completely and all I get is different reference numbers but no feedback or resolution to my issue, Each time I call I am told that Vuma has closed my query and they see nothing wrong with my line however I keep experiencing the same issue. This is the latest ref number I got ISP-454378 and Afrihost keeps telling me they have escalated with Vuma for the past week and half now. There was a guy that gave me his email address his name is Kabelo and he promised to have this issue resolved for me but now I see he's not even responding to my emails anymore, I have never in my entire life experienced such service, this is the by far the worst service I have ever received in my life, especially a service that I am paying for, the government has nothing on you I swear. The same issue for 6 months guys, wow I take my hat off. I am tired and even thinking of cancelling this contract as I am not getting any joy from Afrihost nor Vuma.