The Gold Standard in Poor Performance
<p>This has been almost humorously bad. I was scheduled for an installation only for the team to mix up my flat number. That was something I could understand. Then the installation team apparently conduct the installation without flicking a switch that would give me access to the internet and need to come back. Now after several guarantees from higher ups in the company, they still haven't shown. Seems to be a **** going on. How can technicians not flick what appears to be the most important switch. Also this has been echoed in other complaints. Now I have my calls dodged and my emails ignored. Fibre is simply not worth it if you go through Vumatel. </p>
Hi Therveshan,
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installation Managers for further investigation and we will be in contact with you.
Should you require any further assistance, please send your email to *** so .
Apologies again for the inconvenience caused.
Kind Regards,
The VUMA Team
Hi Therveshan,
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installation Managers for further investigation and we will be in contact with you.
Should you require any further assistance, please send your email to *** so .
Apologies again for the inconvenience caused.
Kind Regards,
The VUMA Team
