The bad service that i received from Vumatel

Hi my name is Bennedette Gwala a/c ***I am client of Vumatel go Under Metro fibre.

My wifi was off since from last week Saturday the 02 December 2023 and i called the service provider on Sunday i was promised a call back which they never called later in the evening i called again and i was transferred to a gentlemen who ask me to send pictures of my router and the cables on the wall and send them on their what's up number after that there was nothing said to me .

The next day on Monday the 04 December 2023 i called again my number was taken and my account number and i was told that a ticket will be logged .

The next day i called again Tuesday the 05 December 2023 i spoke to a lady by the name of Qondisile the same happened my number and my account number taken again and i was told that my query was forwarded to management i waited that day nothing was done .

The next day i did the same waited with no luck again and the on Friday i called and i spoke to a lady by the name of Velemina who promised to forward me instructions on what's to try and do self service to reset my router which didn't work.

Today i just called them the person that i was speaking to we got cut off up until now she hasn't called me back .

My question is simple why Vumatel is not sending a technician?