Terrific after sales support!!!

I ordered a new uncapped fibre service for my new home, and paid for my new service on 1 June 2024. As advertised, I should have received a free installation and free router. But in my case, there was already a device installed at the premises (from the previous owner), so the ISP simply re-activated it. Activation was completed on 2 June 2024 when I switched the router on. My ISP is WebAfrica, which does not have a call center for customer service (only live chat on their Customer Zone app or WhatsApp).

On 10 June, I had a connection issue, which I later discovered was an area outage in Vosloorus Ext 6 (through online troubleshooting). This outage lasted 3 days. On 14 June, when the area outage was resolved, I still did not have internet (red LOS indicator light still flashing), and that is when I sought help via WebAfrica's WhatsApp channel. Ephraim assisted me, and discovered a fault, which he then escalated to VUMA with ***.

VUMA confirmed receipt of the fault and assigned ticket number ***4. Since then, no one contacted me to update me about the status of my case, or when I can expect technicians to come and assist. And today, 20 June 2024 (6 days later) I called to follow up, but I am being bounced around between WebAfrica and VUMA. Between the area outage (10 June) and today, 10 days has elapsed without me having internet. In a nutshell, this month, I only enjoyed my service for only 7 days. I work from home full-time, with no option to go into an office. What should happen?