Terrible Vumatel Service

Signed up for Fibre through vumatel and Afrihost as the ISP on 17 November 2021. Received a call from the installers(the number belongs to an outsource company) and said they were only going to be in the area the following week 22 November 2021 and not any other day before. They scheduled to arrive and do the installation at 14:00 to 15:00.

Yesterday(22 November 2021) they arrived at before at around 7:50am. They were busy outside for less than 5 minutes and left without saying anything. Apparently there was a bit of confusion between them and someone else where the wrong information was given by them. Vumatel didn't contact me at all. I had to contact afrihost multiple times to find out what was going on since vumatel doesn't have any customer service number. Afrihost requested multiple calls from vumatel to call me back but I haven't received any. According to afrihost, vumatel left a comment saying they requested me to contact them or afrihost which is a lie since nobody contacted me.

Today afrihost informed me that they are waiting for vumatel to do something and only then can afrihost proceed to place another order. They told me I'll probably have to wait another week for them to do it and then do the installation.

I have already paid them last week and now they are telling me to wait another week!