Terrible turnaround time for service

We havent had connection since tuesday. Morning how are we supposed to work when recovery is taking so long, there is no communication whatsoever about the reason we are nott connected we are incurring data costs yet we paid for wifi we currently dont have since the cut off im buying 10gig each day yho terriible. The whatsapp line you log a call in the morning and they say we are routing you to an agent an agent that will come back to you after 12 hours and as soon as a minute passes without your reply they end the session like am i supposed to be on my phone waiting on the agent to text?for 12 hours? Why are they not callling as they ask for your number as the consumer? Do better we are paying customers treat us as such