Terrible… the ISP SADV wasn’t able to connect my line after I paid due to their ************* sales person and administrative errors and have since been giving me the run around to refund me since January

Terrible… the ISP SADV wasn’t able to connect my line after I paid due to their ************* sales person and administrative errors and have since been giving me the run around to refund me since January . With no telephone line to contact them directly, they take ages to respond to emails. After countless WhatsApp chat advisors could not assist me, my query was escalated to Busisiwe Mathe at SADV in June and after requesting all my documents again, she was also not able to help me. In August she then escalated to higher management ( Sameer Hardien at SADV and Martha Khumalo at Vumatel) stating that my pack was sitting with finance and nothing had been done to date and still there has been no resolution or progress! I am utterly frustrated with this service provider and would not recommend them to anyone.