Terrible services paid account still under suspended ***

I paid using the card purchase method and you have confirmed receipt of the payment as my account now looks like there is a new order pending instead of the existing account being reinstated. I have sent through the screenshot of the payment from my bank app but why are you asking for a proof of payment when you have clearly received the payment and allocated it as if it’s a new order?? This shows how ridiculous your processes are! I have sent an email as per your request, I hope this will be resolved today. I am tired of this.

To add to the level of unprofessionalism Vumatel has displayed. You are even giving me an email that does not exist. I have had to figure out that you missed the l in your email address. Please fix this and whilst you at that let me know how to cancel the services from 1 September 2024.

I have sent the email still no response

Still no one is responding to my email after it was sent last week already. This is really frustrating indeed, it says a lot about the way you do not value your customers

Good day,

I have checked on his emails.

There is no email he has received from you. When was the email sent? And why are you sending emails instead of reactivating the services since you have acknowledged receipt of payment on the App?

Confirm when the email was sent as I have access to the emails and I am 100% sure there is no email.

No response on email. Still this internet isn’t working and I paid on the 8th of August already. Meaning that I paid for nothing for the whole month. I am not sure what is wrong with you guys but sort out this mess this is now really irritating. I will end up writing to the media and radio shows to address you. What type of business are you? You basically made me pay for a service you didn’t render For the whole month. I am really annoyed, I will go to radio shows for help now as you are failing or I will have to get my refund and go back to using Rain network as I never had an issue with Rain.