Terrible service Vumatel

I ordered a new fibre connection at a flat in Cape Town, on 13 November as I wanted to move to my flat on 1 December. The current tenant canceled their Vumatel connection in the flat on the same day, with Vumatel guaranteeing the line will be available on 1 December.

I have received my fibre router. After 10 interactions with Afrihost where I supp**** proof of all the above, I was promised that the connection will be activated on the 1st. Needless to say when I arrived on the 1st it was not active. I have since logged 5 more calls but as of today on the 4th I STILL do not have connectivity - order on clientzone is still pending!!!!

I again logged a call last night - I know DEMAND a CALLBACK!!! How long does this take??????

This is COMPLETELY unacceptable, can Afrihost not get a connection that was requested nearly 3 weeks ago active on time????

I request an escalation of this to get the connection actives IMMEDIATELY!!