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Tapiwa C

1 reviews | Active since Nov 2012

03 Feb 2021, 14:45

TERRIBLE SERVICE VUMATEL AND AFRIHOST

I am very frustrated and at my wits end with the incompetency and unwillingness to help in the fibre support department I have moved house and I am being punished for something that has nothing to do with me the previous tenant moved out in November they cancelled with their ISP I have sent countless emails WhatsApp's and have had numerous phone calls ... it took me 30 minutes to call vumatel and get info that Afrihost couldn't obtain I have escalated this to the top management and absolutely nothing has been done about this no one has even bothered to call me or resolve this all I have been getting are promises of call back and resolution since last week form Sanelisiwe, malcom , nhlanhla nkosans domenic etc I have probably spoken to the whole team . this is something a simple call with vumatel service manager can resolve but I still don't have installation and I need this done today and no Fibre and i am bleeding money on mobile data everyday!!

0
Replies (4)
Vumatel
Vumatel's reply04 Feb 2021, 14:21
Official
Good day Tapiwa

Thanks for taking my call earlier.
We have sent your issue to our installations manager and he will make contact with you to assist.

Kind regards
The Vuma Team
TC
Tapiwa C's update04 Feb 2021, 15:16
Reviewer Update
Good Day, No one has still been in contact with me from the install team
TC
Tapiwa C's update05 Feb 2021, 08:21
Reviewer Update
Good Morning VUMA Team , No one has still been in contact with me from the install team I am waiting desperately for my installation. This delay is unacceptable and I stress this was not my fault I had nothing to do with this delay.
TC
Tapiwa C's update19 Feb 2021, 14:57
Reviewer Update
Good Day
I still have not been helped !
This is getting ridiculous now honestly please see below screenshots vuma have never even called me nobody has it’s just SMS after SMS and promised to call and resolve!
Nothing has been done 3 or 4 unresolved tickets later I have still the same problem! My Internet is erratic, the line is down every 10 /15 minutes I can’t participate in a zoom call or anything it’s ridiculous I keep getting embarrassed on calls I have honestly been Patient with afrihost and Vumatel but I can’t understand what’s happening!
Please rectify this it’s been a terrible experience this connection from day 1

ISP-290973
ISP-293571
ISP-285028
Intermmittent connection : ISP-288627


ALL unresolved!!


Please resolve this !!