RE
Ruan E
1 reviews | Active since Aug 2022
10 Aug 2022, 10:57
Terrible service - simple line activation taking extremely long
Been waiting for more than a week and half for internet activation. Fibre box installed and Object Number provided. Really don’t understand how difficult it can be to activate my line? According to my ISP they contacted the Service manager (after numerous activation requests) and this will supposedly speed up the process. I understand the process takes a while, a while being 24-36 hours, but it’s been more than a week and a half. Having a home office and working from home my internet connection is absolutely crucial.
Your customer service is terrible, for that reason I will join the abundant bad reviews on your service and would definitely not recommend Vumatel.
Helpful (0)
Replies (4)0
Replies (4)RE
Ruan E's updateReviewer Update
10 Aug 2022, 15:53Thank you. Much appreciated. Hopefully I can have internet access by close of business.
RE
Ruan E's update10 Aug 2022, 15:53
Reviewer Update
Thank you. Much appreciated. Hopefully I can have internet access by close of business.
RE
Ruan E's updateReviewer Update
12 Aug 2022, 12:11Hi, yes I can confirm that my connection is active.
Thank you.
Thank you.
RE
Ruan E's update12 Aug 2022, 12:11
Reviewer Update
Hi, yes I can confirm that my connection is active.
Thank you.
Thank you.
RE
Ruan E's updateReviewer Update
21 Sept 2022, 14:19Vumatel, I urgently need my internet back up.
Would you please get in contact with me or send someone out.
Urgent.
Would you please get in contact with me or send someone out.
Urgent.
RE
Ruan E's update21 Sept 2022, 14:19
Reviewer Update
Vumatel, I urgently need my internet back up.
Would you please get in contact with me or send someone out.
Urgent.
Would you please get in contact with me or send someone out.
Urgent.
RE
Ruan E's updateReviewer Update
22 Sept 2022, 08:44Hi Vuma team just following up on the technician to be sent out. Please attend to the matter. I have been with you guys for only 52 days and out of that 52 days I had 13 days of no internet. Effectively, I had no internet connection for 25% of the time and I still pay the full monthly amount regardless. When you internet is working, its great, and I know that problem can occur that leaves me without internet, but please attend to the matter ASAP to rectify the faulty line. I really can not afford to wait another 2 days for the issue to be resolved.
Kind regards,
Ruan Engelbrecht
Kind regards,
Ruan Engelbrecht
RE
Ruan E's update22 Sept 2022, 08:44
Reviewer Update
Hi Vuma team just following up on the technician to be sent out. Please attend to the matter. I have been with you guys for only 52 days and out of that 52 days I had 13 days of no internet. Effectively, I had no internet connection for 25% of the time and I still pay the full monthly amount regardless. When you internet is working, its great, and I know that problem can occur that leaves me without internet, but please attend to the matter ASAP to rectify the faulty line. I really can not afford to wait another 2 days for the issue to be resolved.
Kind regards,
Ruan Engelbrecht
Kind regards,
Ruan Engelbrecht