Terrible service provider

Every month without fail I report the terrible service from this place and vumatel Everyday without fail from 18;00pm we have no internet connection and the movies we watch buffers all the time. I logged a case on Sunday evening no response sent another email today for them.to tell my my cable isnover heating can you imagine so every night after 18:00pm the canlenisnover heating. This service provider is pathetic and unfortunately if there was another service provider I would leave them without even nla blink of my eye They are ****s and all they do is take money every month