Terrible service on new installation and no response by support staff

I am moving location in the same area. I already have a VOX account and chose to continue with the service on a new location.

VOX assisted me and send through the application to Vumatel. After a 10 days I have not received ANY communication by Vumatel and I followed up with VOX.

Vumatel finally gave me a call after I complained via email , yet their information was not correct and they were not yet aware that a physical line installation has to take place. They promised to call me back to arrange a site survey. I was also not given a reference number, so I was unable to follow up easily.

I called vumatel numerous times after 3-4 days and I was promised that the relevant person will call me back on both of these days. I am still waiting for her call.

I finally received a reference number from VOX and decided to follow up again only to be told that the information was only received a few days ago (not a few weeks as it should have been) and there is a queue to capture the information to arrange a site survey.

How can it take 3 weeks just to receive a phone call???? how long will it take for them to come and install the line?

Vuma, please get back to me!

REF: ********** 3- ********** 44