TERRIBLE SERVICE... NO INTERNET ALMOST A WEEK NOW!!!!!!!

I am very appalled by the service I get from VumaTel. I got a package last year through WebAfrica for Fibre in my area, I decided to upgrade my package end of May and they informed me I will not pay for the upgrade until the end of June 2022 but guess what, I was charged on 2 June 2022 for the upgrade. To make matters worse, I have been without internet since 16 June 2022 and still counting. I contacted WebAfrica via their WhatsApp channel and I first spoke to Bongani as the red light is constantly flashing on LOS, he logged a ticket for me, but no one bothered to resolve the issue and just closed it without resolution on 17 June 2022, ticket number ISP-779998, I then contacted again and spoke to Keenan who informed me on 18 June 2022 that there was an outage and that technicians are busy on-site sorting it out. That still resolves my issue. 19 June 2022 I was still without internet, spoke to another agent called Nakululeko, who escalated my ticket and disputed it and I informed her that should I not get a call from anyone to resolve this by 20 June 2022, I am canceling this nonsense service because I pay every month yet I get an issue and no one assists!! Guess what till now as I am writing this review not even a single call from any technician to assist me yet they will expect me to pay month-end for appalling service and no internet. 23 June 2022 will be exactly a week without internet. I am just sitting back and watching what will happen after this. If someone does miraculously call, I will pay only for the time I used the internet and this week that I was not working, you can remove it from my premium, I am not paying for a service I never used for one week!!!

Reference numbers for all chat sessions: ***, ***, ***

What's worse, I subscribed to the maintenance and outages notifications but I still never get any, so what's the point?? I use data of my own all the time and it's costly, I see no point in having something in my home yet I must still have data!!!

If no one calls me ASAP, consider me lost to a competitor worthy of my money!!!