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Clive R

1 reviews | Active since May 2017

20 Nov 2018, 17:12

Terrible service MWEB and Vumatel

As a very unhappy MWEB LTE client they convinced me to go for fibre and not sign up with Vodacom but rather give them another chance.

I did that to give them the benefit of the doubt. The order was processed on 26/10/2018. To date I have not had anyone call for an appointment. I called them again today and was told they don't have such an order although I received it from them.

Calling MWEB is just a waist of time as all my attempts to chat to them today resulted in 10 minutes of my time and airtime lost forever.

I really need help as MWEB's LTE is the worst thing I ever had to pay for. I hereby invite anyone who can install fibre and provide a real service quickly to come and install the service.

Here are the details of the non-existent order details:

"Thank you for placing your order with us. We are excited to get you connected with VUMA Fibre. Please find details of your order below:

Your order number: VT-261018-29***xx"

0
Replies (4)
Vumatel
Vumatel's reply21 Nov 2018, 20:01
Official
Good day 
We apologise for any inconvenience caused and understand your frustration. We will follow up with the scheduling team now so that they can investigate your query.  Kind Regards, The Vuma Team 
CR
Clive R's update23 Nov 2018, 10:50
Reviewer Update
Awesome. I was called and told there is no fibre in our estate. Vumatel installed the fibre with a box on my pavement and don’t even know about it. I had enough now. If ypu cannot install next week then pleasecancel all orders and I will go to Vodacom
CR
Clive R's update30 Nov 2018, 17:38
Reviewer Update
Dear Vumatel, I am unable to talk to anyone at MWEB as they have no way to successfully talk to anyone which is what I discovered after many attempts. I hereby public-ally ask you to cancel any fibre related orders received by me as I was misled by everyone that I would have fibre installed to my home. I hope this matted is now closed.
CR
Clive R's update04 Dec 2018, 16:28
Reviewer Update
Vumatel have confirmed that the order is cancelled on their side. Happy MWEB is sending SMS's that they want to know why I cancelled with Vumatel. Not interested. Not waisting another minute in that MWEB queue with my cell phone. Done with this. Thanks Vumatel for cancelling on your side.