Terrible service. More effort in marketing that maintaining customer service.

<p>It's such a pity that it has come to this, but you have left me with no options. The customer service from Vumatel has been pathetic, to say the least. My line has been down since Thursday night. I have phoned the support line 7 or 8 times and I'm simply told a technician will be assigned and will call me back. I'm now sitting on Sunday with no returned calls and still no indication of when this line will be fixed. If I phone again it will be the same old story about a technician being assigned, but no reference to a technician and no calls back. I have been patient but this is ridiculous.</p> <p>You call yourselves heroes, but it seems that the bar for heroism must be at an all time low. Let's see if Telkom can install a fibre line faster than you can fix your broken one.</p> <p>If you care about fixing this line and retaining a customer, my reference is 100. You have all my details, I have given them to you on every single call.</p>